Abandon rate Analytics Entertainment Interactive Voice Response 
aircall
MARCH 31, 2021
Call analytics are useful tools for predicting call volume and minimizing wait times. When your customers call in, they automatically receive a greeting (usually followed by some enjoyable hold music to entertain them while they wait). The rate at which customers hang up calls is called the abandonment rate.
JustCall
MARCH 9, 2023
You can also utilize AI for more complex tasks like automatically creating cohorts, quality assurance, analytics, call monitoring, logging and tagging, customer attributions, emotional analysis, agent monitoring, and much more. Arrange Information or Entertainment for Queued Callers What do your callers do while they wait?
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