Abandon rate Analytics Entertainment Wait times 
aircall
MARCH 31, 2021
Call analytics are useful tools for predicting call volume and minimizing wait times. There’s a lot less chance of a customer dropping off the line when you can use call queuing to let them know they haven’t been forgotten, and that an agent will get to them at the earliest possible time.
JustCall
MARCH 9, 2023
You can also utilize AI for more complex tasks like automatically creating cohorts, quality assurance, analytics, call monitoring, logging and tagging, customer attributions, emotional analysis, agent monitoring, and much more. Arrange Information or Entertainment for Queued Callers What do your callers do while they wait?
Expert insights. Personalized for you.
62 
Let's personalize your content