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What Is Inside Sales And How Does It Differ From Telemarketing?

CrazyCall

Inside sales predominantly take place on the phone and are sometimes treated as a slightly different form of telemarketing. Some of them are phone, VoIP solutions, video calls, and emails. They’re busy attending meetings, having dinners with prospects or doing a presentation of the product. Let’s dive in!

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Predictive Dialer vs Auto Dialer: What You Need to Know

aircall

With VoIP technology, auto dialers can also work with PBX business phone systems that use SIP trunking. Some auto dialers have built-in voice detection software, and they can tell whether a human picked up the call or whether the call went to a voice mailbox. Doesn’t check for agent availability resulting in abandoned calls.

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5 Tips for Managing Remote Call Center Agents

NobelBiz

Companies have to adjust to the new reality of remote work while still meeting market demands. Managing call center agents remotely has become a true challenge for the industry. Create a remote communication policy while allowing for personalized follow-up This is the most crucial aspect of running a remote call center agents.

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What Is a Sales Call Centre and How Is It Beneficial?

JustCall

That said, here are some of the common cold call center technologies your team members will require to function effectively and achieve more: VoIP VoIP phones are a great alternative to traditional desk phones in the workplace. VoIP also comes with many features that allow it to stand out from traditional landlines.

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