2023 Customer Service Statistics for Contact Centers
Fonolo
APRIL 4, 2023
Source: Salesforce How to Create a Customer Service Strategy Only 9% of governments use A.I. Nearly that many again have used a virtual agent or chatbot on their smartphone. ” Source: Statista 4 Tips to Reduce Abandoned Calls in Your Contact Center 66% of U.S. with 41% using some form of A.I.
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