Abandon Call Government Virtual Agent Wait times 
Fonolo
APRIL 4, 2023
Source: Salesforce How to Create a Customer Service Strategy Only 9% of governments use A.I. Nearly that many again have used a virtual agent or chatbot on their smartphone. Source: HubSpot Research Nearly 60% of customers feel that long holds and wait times are the most frustrating parts of a service experience.
Fonolo
JANUARY 4, 2022
Only 9% of governments use A.I. Nearly that many again have used a virtual agent or chatbot on their smartphone. Statistics that Show the Importance of Speed and Short Wait Times. 64% of customers expect to receive real-time support, regardless of which channel they use. with 41% using some form of A.I.
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