Remove Abandon Call Remove Government Remove Metrics Remove Virtual Agent
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2023 Customer Service Statistics for Contact Centers

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Source: HubSpot 5 Metrics Every Medical Call Center Should Know 93% of customers say they are more likely to purchase again from companies that provide excellent customer service. Source: Salesforce How to Create a Customer Service Strategy Only 9% of governments use A.I. with 41% using some form of A.I.

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150+ Revealing Customer Service Statistics for 2022

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5 Metrics Every Medical Call Center Should Know. Only 9% of governments use A.I. Nearly that many again have used a virtual agent or chatbot on their smartphone. 67% of customers will abandon their call if they can’t reach a customer support agent fast enough. Source: Bain&Co.