Abandon Call Chatbots Government Virtual Agent 
Fonolo
APRIL 4, 2023
Source: Salesforce How to Create a Customer Service Strategy Only 9% of governments use A.I. chatbots compared to 42% of media and communications companies. consumers rate chatbot interactions as “very effective” in dealing with customer support problems. with 41% using some form of A.I. compared to other sectors.
Fonolo
JANUARY 4, 2022
Only 9% of governments use A.I. chatbots compared to 42% of media and communications companies. consumers rate chatbot interactions as “very effective” in dealing with customer support problems. 37% of customers report using a chatbot on a website. 4 Tips to Reduce Abandoned Calls in Your Contact Center.
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