Abandon Call Government Self service Virtual Agent 
Fonolo
APRIL 4, 2023
Source: Salesforce More financial services firms have adopted A.I., Source: Salesforce How to Create a Customer Service Strategy Only 9% of governments use A.I. Nearly that many again have used a virtual agent or chatbot on their smartphone. with 41% using some form of A.I. compared to other sectors.
Fonolo
JANUARY 4, 2022
More financial services firms have adopted A.I., How to Create a Customer Service Strategy. Only 9% of governments use A.I. Nearly that many again have used a virtual agent or chatbot on their smartphone. 77% of consumers report having used a self-service support portal. compared to other sectors.
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