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Remove Abandon Call Remove Government Remove Surveys Remove Virtual Agent
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2023 Customer Service Statistics for Contact Centers

Fonolo

APRIL 4, 2023

Source: Deloitte: Contact Center Survey Increasing customer retention by just 2% has a similar impact as decreasing costs by 10%. Source: Leading on the Edge of Chaos, Emmet Murphy and Mark Murphy 5 Popular Customer Service Benchmarks On average, a 1% improvement in First Call Resolution (F.C.R.) with 41% using some form of A.I.

Contact Center 81
Contact Center Customer Service Call Center Chatbots 81
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150+ Revealing Customer Service Statistics for 2022

Fonolo

JANUARY 4, 2022

Source: Deloitte: Contact Center Survey. Only 9% of governments use A.I. Nearly that many again have used a virtual agent or chatbot on their smartphone. 67% of customers will abandon their call if they can’t reach a customer support agent fast enough. 5 Popular Customer Service Benchmarks.

Customer Service 142
Customer Service Contact Center Call Center Chatbots 142
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