Abandon Call Customer Support Government Virtual Agent 
Fonolo
APRIL 4, 2023
Source: Microsoft 79% of millennials are more inclined to buy from brands with a mobile-responsive customer support portal. Source: Microsoft 90% of consumers worldwide consider issue resolution their most crucial customer service concern. Source: Microsoft 37% of customers report using a chatbot on a website.
Fonolo
JANUARY 4, 2022
79% of millennials are more inclined to buy from brands with a mobile-responsive customer support portal. 90% of consumers worldwide consider issue resolution their most crucial customer service concern. How to Create a Customer Service Strategy. Only 9% of governments use A.I. Source: Microsoft. Source: Microsoft.
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