Abandon Call Benchmark Government Virtual Agent 
Fonolo
JANUARY 4, 2022
5 Popular Customer Service Benchmarks. On average, a 1% improvement in First Call Resolution (F.C.R.) Only 9% of governments use A.I. Nearly that many again have used a virtual agent or chatbot on their smartphone. 4 Tips to Reduce Abandoned Calls in Your Contact Center. Source: Bluewolf. 30% of U.S.
Fonolo
APRIL 4, 2023
Source: Leading on the Edge of Chaos, Emmet Murphy and Mark Murphy 5 Popular Customer Service Benchmarks On average, a 1% improvement in First Call Resolution (F.C.R.) Source: Salesforce How to Create a Customer Service Strategy Only 9% of governments use A.I. will result in a $276,000 reduction in annual operational costs.
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