What is a Progressive Dialer?
NICE inContact
JANUARY 30, 2019
A Progressive Dialer, just like a Predictive Dialer, is implemented to avoid agents having to manually dial customer phone numbers to make outbound calls. A Progressive Dialer will wait for an agent to finish their current call before it dials the next number on the list, and it will only dial one number per agent.
Let's personalize your content