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11 Must Know Call Center Terminologies- A Guide!

Hodusoft

The growth rate of call centers can vary depending on several factors, including industry demand, technological advancements, and outsourcing trends. However, according to a report by IBISWorld, the call center industry is projected to have a compound annual growth rate (CAGR) of 3.3% between 2021 and 2026.

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Inbound Call Center: The Ultimate Guide

JustCall

An inbound sales call center is an absolute necessity. However, the same survey suggests that 85% of customers express dissatisfaction with their phone experience. Appointment Setting: Inbound call centers can also handle appointment settings. How to Pick the Right Inbound Call Center Solution?

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Join our Webinar: Transforming the Contact Center with Artificial Intelligence

Cisco - Contact Center

Companies are now trying to get the tools and technology in place to be able to provide exceptional and seamless digital experiences to their customers, to avoid problems such as long hold times, abandoned calls, and customer churn. Cisco is Identified as a Leader in Aragon’s Globe for Intelligent Contact Center 2020.

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Boost Your Sales with Telemarketing Software

Hodusoft

Telemarketing software is a technological aid for businesses to streamline their call center operations for achieving business goals such as acquiring or retaining more customers, spreading brand awareness, nurturing customer relationships, etc. However, it can also be used for surveys and feedback collection.

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Modernize Call Center with Contact Center as a Service (Ccaas)

Dialer 360

It allows companies to utilize a call center provider’s software. Model of CCaaS also provides business to purchase only technology that they need. This is an ideal option for several call centers, offering scalability as operational needs change. Call center solution designed to be customer-centric.