JustCall

APRIL 3, 2024

In this insightful blog, we explore the key advantages that make cloud telephony solutions a popular choice for SMBs seeking flexibility, scalability, and cost-effectiveness. Top features Click-to-call dialing for streamlined outreach. Power dialer for high-volume calling campaigns. Pricing Essential – $18.95

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Sales CRM Scripts APIs 52

Fonolo

MAY 3, 2023

This guide will walk you through everything you need to know in order to understand, measure, and reduce call abandonment in your contact center. What is an Abandoned Call? The definition of an abandoned call in a call center is a call where the caller hangs up before they speak to a customer support agent.

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Abandon rate Contact Center Abandon Call Call Center 75

NobelBiz

MAY 9, 2023

One critical aspect that companies must consider is the optimization of their dialer system, which can significantly impact call center operations’ productivity and performance. This can be a powerful tool for outbound campaigns but requires careful monitoring and management to avoid abandoned calls and maintain compliance.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Hodusoft

SEPTEMBER 20, 2023

That sounds like a huge price a business is likely to pay if it doesn’t manage the waiting calls properly. The best way to do that is by using a call queue management system, which is extremely effective in managing calls on waiting. In worst cases, they may stop doing business altogether and switch to a competitor.

Interactive Voice Response 52

Interactive Voice Response Wait times call center software Call Center 52

JustCall

JANUARY 5, 2021

With call center metrics, you can identify your strengths and weaknesses and take stock of how your agents are faring. In this blog, we will help you identify which metrics matter the most. Call Center Metrics. When it comes to measuring call center metrics, a number of factors play an important role. Call Volume.

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JustCall

JUNE 21, 2021

Traditional phones enabled users to carry only one call at a given point in time, largely restricting your calling capabilities. with enhanced capabilities such as call transfer, auto attendant, call routing, and others- which we will discuss later in this blog post. On-premise vs. VoIP Multi Line Phone System.

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voip Interactive Voice Response CRM Call Center 52

JustCall

APRIL 5, 2022

It only connects to the answered calls. Meanwhile, all unanswered and abandoned calls are filtered out. The sales dialer helps increase outbound calls and talk time and minimizes idle time. We have published a comprehensive blog post on VoIP benefits.

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voip CRM Interactive Voice Response Sales 52