A Definitive Guide to Call Center Metrics: 17 Call Center KPIs to Track
JustCall
JANUARY 5, 2021
With call center metrics, you can identify your strengths and weaknesses and take stock of how your agents are faring. In this blog, we will help you identify which metrics matter the most. Call Center Metrics. When it comes to measuring call center metrics, a number of factors play an important role. Call Volume.
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