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Upgrade Your Call Center with These 7 Cost-Effective Methods

Fonolo

Call center managers and agents know that a high volume of inbound customer calls can make or break a business day. During pandemics and other moments of crisis, call center agents are inundated with overwhelming spikes in call volume. The Contact Center Guide to Managing Spikes in Call Volume.

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This Call Center Reduced Abandon Rates by 62%

Fonolo

It is one of the largest financial institutions in the state of Texas with over $840 million in assets, and provides personalized banking to more than 84,000 members across six local branches. Velocity was struggling with long hold times and a high number of abandoned calls. How a Call-Back Solution Can Help.

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Catch Fonolo at the National Credit Union Call Center Conference

Fonolo

Credit unions must be competitive in order to stand out from those big mean banks; they must establish a truly unique offering to attract new membership. This is why the National Credit Union Call Center Conference is so important. Webinar: How to Lower Abandon Rates and Improve the CX . Reducing Abandoned Calls.

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How to Build Effective Call Center Routing Strategies: Use Logic & Actions for Omnichannel Routing to Reduce Effort in Your Customer Experience

SharpenCX

You can bet I take a mental note of that while frustration slowly festers with every call I have to make. And, you can bet again that I now choose doctors who let me schedule online – no phone call needed. Omnichannel call center routing strategies fix broken experiences. Look to your data to inform your decisions.

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Contact Centers Close to Breaking Point According to New Global Survey

CSM Magazine

With chat and call volumes on the rise for 68% of contact centers in our survey, almost as many (66%) agreed that contact volumes are spiraling beyond their capacity to handle them. In addition, 67% of call center leaders say the frequency of outages has increased over the last 12 months.

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Predictive Dialer vs Auto Dialer: What You Need to Know

aircall

If a person answers the call, an auto dialer can put the person on a brief hold until a live agent comes on the line. Back in the 1940s, banks used the first auto dialers to make calls for collections. Presents the risk of abandoned calls if agents take too long to connect. Consider the size of your call center.

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Auto Dialer Software: What is Auto Dialer and When to Use it

JustCall

At the same time, it ensures that it only connects to the answered calls. All unanswered and abandoned calls are filtered out. To put it in perspective, the auto dialer helps increase outbound calls and talk time and minimizes idle time. It saves time and enables teams to scale-up their calling capacity.