NobelBiz

MAY 9, 2023

Predictive Dialing This advanced strategy uses algorithms and historical data to predict agent availability and adjust the number of lines called out per agent accordingly. This can be a powerful tool for outbound campaigns but requires careful monitoring and management to avoid abandoned calls and maintain compliance.

Best practices 98

Best practices Call Center Gamification Contact center software 98

CrazyCall

JANUARY 21, 2019

Since there can be a lot of confusion , in this article we will present a primer on what inside sales is and how it differs from traditional telesales. Some of them are phone, VoIP solutions, video calls, and emails. They’re busy attending meetings, having dinners with prospects or doing a presentation of the product.

Telemarketing 87

Telemarketing Sales Scripts CRM 87

CrazyCall

AUGUST 8, 2019

In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. Kind of makes you wonder, what exactly led to your customers terminating the call, causing the abandoned calls.

Call Center 52

Call Center Metrics Abandon rate Management 52