Spearline

JUNE 8, 2020

The need to measure the audio quality of calls may seem self-evident, but you’d be surprised how many companies fail to take this into account when assessing their overall quality of customer experience. Of course, amongst the biggest users of international toll and toll-free number systems are contact centres.

Business Process Outsourcing 52

Business Process Outsourcing Abandon Call voip First call resolution 52

JustCall

APRIL 5, 2022

VoIP is much more than just about making and receiving voice calls. However, to enjoy VoIP benefits optimally, it’s essential to choose a good vendor that does offer all the important VoIP features. So, you ideally want to pick a vendor that provides advanced VoIP features. Smart call routing.

voip 52

voip CRM Interactive Voice Response Sales 52

NobelBiz

MAY 24, 2022

Managing call center agents remotely has become a true challenge for the industry. Of course, including telecommuting in this work may appear to be a rather sophisticated sort of work that may appear to be rather sophisticated compared to typical customer service practice. Analyze the actions or objectives of your clients.

Call Center 52

Call Center Management virtual call center Interactive Voice Response 52

CrazyCall

JANUARY 21, 2019

One of those “new” forms is inside sales, which, according to accounts such as this one by Salesloft , is growing 15 times faster than outside sales. Some of them are phone, VoIP solutions, video calls, and emails. Yet, it has to be very well thought-out in advance and customized for the needs of each account.

Telemarketing 87

Telemarketing Sales Scripts CRM 87

CrazyCall

AUGUST 8, 2019

Customers call, agents resolve their queries, managers supervise, all things seem to run their course… STOP! Kind of makes you wonder, what exactly led to your customers terminating the call, causing the abandoned calls. You can give very little weight to the individual calls you’ve missed.

Call Center 52

Call Center Metrics Abandon rate Management 52