7 Quick Fixes to Reduce Abandoned Calls in the Contact Center
Dialer 360
FEBRUARY 11, 2019
Usually, a time counter for abandonment calls doesn’t start until the call is placed in the queue. However, a customer disconnected in the IVR stage, for instance, it would not count in your abandonment call statistics. An abandonment call is a call or other categories of calling initiated to contact center.
Let's personalize your content