CSM Magazine

SEPTEMBER 9, 2022

If you are planning to buy a new home or have already bought one recently you need to look for solutions that can help you keep your cost down. Most homeowners are not prepared for the unexpected expenses that come in the form of repair and maintenance of home systems and appliances.

Construction 52

Construction 52

PeopleMetrics

NOVEMBER 13, 2014

My apologies, to both you and my shift key. I bought my car from Car Sense, a regional, used-car dealership that prides itself on customer experience and comprehensive warranties. If you’ve ever had an honest and trustworthy mechanic, you likely understand my pain in moving 30 miles away from his shop. Yeah, we can fit you in.

Customer Experience 99

Customer Experience Engineering Personalization Customer Service 99

JustCall

JANUARY 18, 2023

Your business can go from good to great with the help of new and modern ways to manage operations. Business process outsourcing (BPO), which grew out of BPM, can make this kind of change possible if it is done carefully and with a good vendor. . What is A BPO? . Some companies even outsource to freelancers to cut costs further. .

Call Center 52

Call Center Business Process Outsourcing outsourcing Telemarketing 52

Connecting the Dots

JULY 27, 2020

Question 1: John, it is my understanding that the research you and Marc conducted for the 1976 White House study on customer care began your lengthy career in this field. Is that true, and, if so, what drew you to the White House work? What motivates you, and why do you think it so important?

Customer Care 62

Customer Care Complaint resolution Government Education 62

Connecting the Dots

JULY 27, 2020

Question 1: John, it is my understanding that the research you and Marc conducted for the 1976 White House study on customer care began your lengthy career in this field. Is that true, and, if so, what drew you to the White House work? What motivates you, and why do you think it so important?

Customer Care 62

Customer Care Government Education Engineering 62

JivoChat

APRIL 5, 2021

We reach out to companies online to find out about products, get an answer to our questions, or solve issues we’re having with their service. And as the pace of our daily life increases, so do our expectations of how quickly customer service teams on the internet will answer our needs. The cost of poor customer service.

Customer Service 52

Customer Service Self service CRM Metrics 52