Hodusoft

OCTOBER 19, 2023

As per a report , the customer care BPO market is estimated to rise from US$22,598.82 million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. However, as the demand for exceptional customer service continues to rise, the operating costs associated with BPO contact centers are also rising greatly.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

NobelBiz

JULY 4, 2023

In today’s competitive business landscape, customer service plays a pivotal role. Hence, it’s no surprise that many forward-thinking organizations are turning to technology to streamline their operations. One such technology is Automated Interaction Summaries. over the forecast period (2023 – 2028).

Call Center 52

Call Center Contact Center First call resolution Construction 52

Netomi

FEBRUARY 21, 2024

These AI-powered tools are revolutionizing how hotels and travel agencies interact with their guests, offering convenience, speed, and personalized service. According to Salesforce , customers now expect that chatbots will be able to assist them, as 69% of consumers prefer to use chatbots. Chatbots are more than a passing trend.

Chatbots 40

Chatbots Upselling Feedback Personalization 40

TechSee

SEPTEMBER 21, 2021

The Internet, mobile technologies, and streaming channels have given consumers an unlimited source of viewing options over any device of their choice and are leading the industry as whole into a cable digital transformation. . Negative customer service perception. The cable industry is at a crossroads.

Advertising 41

Advertising Entertainment Self service Banking 41

Nicereply

FEBRUARY 1, 2023

Your ability to create a powerful customer experience greatly impacts the number of customers that buy from you and keep buying from you. The success of customer loyalty programs, word-of-mouth advertising, and even employee retention can be attributed to how attentive your customer service is.

Customer Experience 59

Customer Experience Advertising Chatbots B2B 59

Hodusoft

MARCH 21, 2024

In response to constant technological advancements and changing global trends, the BPO industry has evolved into a significant player in the global economy. from 2021 to 2028. From technological hurdles to changing market dynamics, BPOs constantly face a bombardment of obstacles that can either make or break their success.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response outsourcing 52