Hodusoft

OCTOBER 19, 2023

BPOs offer a comprehensive range of services, including but not limited to customer support and sales. million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. Self-Service Options : Self-service options in call routing optimization are another effective way to enhance contact center efficiency.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

Netomi

AUGUST 16, 2023

dollars in 2025 – Statista 2 By 2023, 25% of customer service operations will integrate virtual customer assistants (VCAs) or chatbot technology across engagement channels – Gartner The conversational AI market is worth $10.7B Here is a compilation of thought-provoking Generative AI statistics. billion U.S.

Enterprise 52

Enterprise Chatbots Healthcare Entertainment 52

Contact Center Geek

NOVEMBER 6, 2018

While consumers are continuing to move to self-service and digital channels in increasing numbers, voice still accounts for the vast majority of contacts in most industries. I think we’re at least a decade away from this, so please wait until 2028 or so before you write to me (or call me) to tell me I was wrong.

Contact Center 63

Contact Center Healthcare Banking Customer Care 63

TechSee

SEPTEMBER 21, 2021

McKinsey reports that cablecos still account for more than 60% of all connected homes, with the key providers averaging an impressive 25% return on invested capital. The growing smart home market, projected to reach more than $495 billion by 2028, represents a new opportunity in the realm of cable digital transformation.

Advertising 41

Advertising Entertainment Self service Banking 41