Hodusoft

OCTOBER 19, 2023

BPOs offer a comprehensive range of services, including but not limited to customer support and sales. As per a report , the customer care BPO market is estimated to rise from US$22,598.82 million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. million in 2022 to US$34, 570.73

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

Netomi

AUGUST 16, 2023

The advent of this technology has enabled businesses to provide 24/7 support, ensuring that customer queries are resolved promptly and efficiently. Here is a compilation of thought-provoking Generative AI statistics. billion U.S.

Enterprise 52

Enterprise Chatbots Healthcare Entertainment 52

Contact Center Geek

NOVEMBER 6, 2018

While consumers are continuing to move to self-service and digital channels in increasing numbers, voice still accounts for the vast majority of contacts in most industries. And as a by-product of that, I also believe that in the future customers will use voice more. Yes, as in phone calls from actual people.

Contact Center 63

Contact Center Healthcare Banking Customer Care 63

TechSee

SEPTEMBER 21, 2021

But on the other hand, this loss of customer base has primarily been from low-margin video subscribers, which has effectively shifted the industry’s customer mix to more profitable broadband customers. . Strategies to ensure a future of cable TV . Become a smart-home player .

Advertising 41

Advertising Entertainment Self service Banking 41