TechSee

JUNE 1, 2021

What is Gig Customer Service? This gig-based economic format has spread to the customer service function – known as GigCX – where freelance customer support agents are sourced to perform on a per-task basis. gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million.

Customer Service 109

Customer Service Upselling outsourcing Self service 109

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. What type of customer support do you require?

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

Call Experts

APRIL 8, 2024

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. What type of customer support do you require?

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

Netomi

APRIL 19, 2022

To offer a sense of the sheer size and exponential growth of the gaming market, in 2021 it was valued at USD $198 billion, and, by 2027, it is expected to reach a value of USD $340 billion. Thousands of commenters chimed in , and many posted harsh comments related to the gaming company’s customer service.

Customer Experience 64

Customer Experience Chatbots Self service Construction 64

CSM Magazine

JANUARY 5, 2022

Brands can harness the potential of service to impart an excellent customer experience which makes them stick to brands for longer. To make this task even simpler, brands can use AI-driven customer service technology. 5 Best AI-driven Customer Service Trends in 2022. Hassle-free Email Support.

Customer Service 52

Customer Service Chatbots Upselling Personalization 52

NobelBiz

MAY 25, 2023

billion by 2027, at a Compound Annual Growth Rate (CAGR) of 32.4% Increased Revenue Opportunities CDPs can increase revenue opportunities for call centers by providing more accurate and detailed customer profiles, which can help businesses identify new sales and upsell opportunities. billion and is expected to grow from USD 4.8

call center software 98

call center software Call Center APIs Contact Center 98

Quiq

NOVEMBER 9, 2021

Enhanced customer support: Conversational commerce platforms give consumers access to a live or virtual assistant at any time, anywhere. Streamlined selling: Chatbots can promote and upsell products based on consumer queries. billion by 2027. Cross-Sell and Upsell. billion in 2019 and is expected to grow to $30.45

Chatbots 52

Chatbots Upselling Abandon rate Surveys 52