CSM Magazine

JANUARY 5, 2022

Recently, Verified Market Research concluded that up to 2027, the Conversational AI space would surge exponentially and reach a valuation of $18.02 In this article, we shall cover some of the AI-driven customer service trends that will help you push ahead ahead for business success. 5 Best AI-driven Customer Service Trends in 2022.

Customer Service 52

Customer Service Chatbots Upselling Personalization 52

Netomi

APRIL 19, 2022

To offer a sense of the sheer size and exponential growth of the gaming market, in 2021 it was valued at USD $198 billion, and, by 2027, it is expected to reach a value of USD $340 billion. Thousands of commenters chimed in , and many posted harsh comments related to the gaming company’s customer service.

Customer Experience 64

Customer Experience Chatbots Self service Construction 64

Quiq

NOVEMBER 9, 2021

Conversational commerce works by using chatbots, brand specialists, and messaging platforms to enable conversations between consumers and a brand. Chatbots power many of these operations, which process messages from consumers to provide relevant responses, involving a live customer service representative if needed.

Chatbots 52

Chatbots Upselling Abandon rate Surveys 52

JustCall

APRIL 26, 2022

AI chatbots steer interactions with prospects via emails, messaging apps, and websites using text or text-to-speech. With these virtual assistants, sales agents can respond quickly to customer queries and engage them with the perfect message. Easier Upselling/Cross-selling. Machine Learning. Natural Language Processing (NLP).

Sales 52

Sales B2B Upselling Chatbots 52