Anexa BPO

SEPTEMBER 5, 2021

Ecommerce took centre stage, and those drastic innovations, along with the need for businesses to duplicate in-person shopping experiences as part of their customer experience, have created a new normal in consumerism. By 2027, it’s projected that social commerce will account for $604 billion in sales.

outsourcing 40

outsourcing Bilingual agents Customer centricity Outbound sales 40

JustCall

APRIL 3, 2023

Irrespective of the state of the phone calls, inbound call centers are an essential part of businesses today, providing a critical point of contact for customers to get support, make purchases, or get answers to their questions instantly. dollars by 2027. Customers do not want to spend hours waiting for a resolution.

Call Center 40

Call Center call center solutions Average Handle Time Technical Support 40

Hodusoft

NOVEMBER 18, 2021

It allows customer support teams to provide their customers with personalized and meaningful support within an omnichannel customer journey. We are delighted to receive the 2021 Customer Contact Center Technology Award by TMC. HoduCC is designed to help businesses meet the needs of today’s modern customers.

Contact Center 52

Contact Center Technology Contact center software voip 52

LiveChat

JULY 24, 2018

This new venture will enable businesses to gain intelligence in real-time , have a single view of consumers across channels, segment customers based on their purchase history, demographics etc, and roll out targeted offers to a wider set of buyers. Win customers with cognitive solutions. Billion by 2027. billion by 2023.

Customer Experience 28

Customer Experience Analytics Chatbots Technology 28