Fonolo
JANUARY 18, 2022
Contact centers have experienced a wild ride throughout the pandemic – and it looks like it is continuing in a more positive direction. The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027!
Balto
SEPTEMBER 6, 2022
What will the contact center of 2030 look like?” Marc Bernstein asks the guests on his podcast, “ Reimagining the Contact Center.” Self-service knowledge base. The executive consensus is not to eliminate humans from contact centers in the next ten years and replace them entirely with AI.
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Hodusoft
MAY 24, 2023
Whether it was the invention of the telephone in 1876 or the launch of the World Wide Web in 1989, call centers leveraged every emerging technology to achieve such a humongous market size. As per Statista , the international call center market size reached USD 339.4 The industry is projected to reach USD 496 billion by 2027.
TechSee
JUNE 1, 2021
Gartner estimates that by 2022, there will be a 50% increase in one-off issue resolution and consultative services offered on freelance platforms, and Everest Group estimated that U.S. gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. Real potential for growth in gig customer service.
VHT
OCTOBER 23, 2018
Even universities that use contact centers to answer basic questions and route calls to different departments have to deal with periods of peak volume. million by 2027 , call, text and email spikes will get more severe, which means long queues and upset students. Maximizing Savings from Self-Service. And with U.S.
NobelBiz
NOVEMBER 6, 2023
In today’s fast-paced digital environment, intelligent automation has become a powerful force, propelling change within call centers across the globe. Contact centers serve as the lifeblood of customer service for countless businesses, and the integration of intelligent automation holds the key to unlocking their full potential.
NobelBiz
MAY 25, 2023
billion by 2027, at a Compound Annual Growth Rate (CAGR) of 32.4% By using customer data in contact centers, businesses can key in on common pain points and find ways to make simple requests more self-service. In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits.
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