Fonolo

JANUARY 18, 2022

Contact centers have experienced a wild ride throughout the pandemic – and it looks like it is continuing in a more positive direction. The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027! COVID was hard on call centers and their agents.

Contact Center 81

Contact Center Interactive Voice Response Call Center Contact center software 81

Liveops

AUGUST 7, 2018

Salzman cited a stat that suggests between 2017 and 2027, the US will face a shortage of 8.2 By all accounts, the volume of people opting for gig work is impressive and getting larger. The prediction came from consulting giant Accenture, which produces an annual Technology Vision Report each year exploring the big trends in tech.

Enterprise 63

Enterprise Construction Finance Healthcare 63

Outsource Consultants

NOVEMBER 9, 2020

The global outsourcing market is expected to exceed $400B by 2027 , with annual growth as high as 10% annually. . Selecting markets on the rise allows call center leaders to maximize the ROI of their outsourced call centers. Overall, economic considerations must be finely tuned to your specific call center goals.

Call Center 119

Call Center Marketing outsourcing Transportation 119

NobelBiz

MAY 25, 2023

Are you looking to optimize your call center’s efficiency and streamline your business’s data management process? If so, it’s crucial to find the right call center software vendor that integrates with a customer data platform (CDP). billion by 2027, at a Compound Annual Growth Rate (CAGR) of 32.4%

call center software 98

call center software Call Center APIs Contact Center 98