JustCall

APRIL 3, 2023

Irrespective of the state of the phone calls, inbound call centers are an essential part of businesses today, providing a critical point of contact for customers to get support, make purchases, or get answers to their questions instantly. dollars by 2027. How to Pick the Right Inbound Call Center Solution?

Call Center 40

Call Center call center solutions Average Handle Time Technical Support 40

Quiq

NOVEMBER 9, 2021

Chatbots power many of these operations, which process messages from consumers to provide relevant responses, involving a live customer service representative if needed. Greater personalization: One of the big trends among consumers today is a desire for personalization. billion by 2027.

Chatbots 52

Chatbots Upselling Abandon rate Surveys 52

JivoChat

MAY 13, 2021

billion by 2027, up from $365.5 It’s because of features like helpful tutorials, easy-to-use apps, fast customer service, and comprehensive search functions. E-commerce Statistics Show that Consumers Want Personalized and Prompt Customer Service. from 2017 to 2022. Digital banking. from 2020 to 2026.

Banking 52

Banking Chatbots Self service Advertising 52

OctopusTech

NOVEMBER 21, 2022

Business owners can increase their client’s experience, lower additional costs or charges in payment methods, decrease cart abandonment rate, and improve their customer retention rate by choosing the best payment gateways for their eCommerce store. It also supports digital payment portals such as Apple Pay, PayPal, etc.

Banking 62

Banking Accountability Abandon rate APIs 62