Balto
FEBRUARY 6, 2023
Subscribe for weekly insights from the Conversation Excellence Lab A People Person’s Dream Job By 2026, Gartner predicts that 75% of customers will call service lines due to loneliness, not because they have a customer service issue. Get a Copy of the Report in Your Inbox Read the results on your own time or share them with your team.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
With in-depth training sessions through e-learning, virtual assistance, and scripting tools, clearly establish company goals and expectations and provide your agents the confidence to tackle any initiative. Wikibon predicted that enterprise cloud spending is growing at a 16% compound annual growth (CAGR) run rate between 2016 and 2026.
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Balto
NOVEMBER 2, 2023
According to Gartner, utilizing AI chatbots could save contact centers up to a total of $80 billion in labor costs by 2026. What’s more, Balto assists your agents during calls and alerts them when they deviate from the script. This results in happier, more loyal customers.
Balto
JANUARY 22, 2024
According to Gartner, we can expect a five-fold increase in agent interaction automation by 2026. But that’s just a small part of what you can do with an advanced language model — you can do more things, such as comparing this quarter’s metrics with those of the previous quarters. Share transcripts showcasing this tactic.”
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