Remove 2026 Remove Agent burnout Remove Metrics Remove Scripts
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Is the Contact Center a Good Career? Tenured Agents Say Yes

Balto

Subscribe for weekly insights from the Conversation Excellence Lab A People Person’s Dream Job By 2026, Gartner predicts that 75% of customers will call service lines due to loneliness, not because they have a customer service issue. Get a Copy of the Report in Your Inbox Read the results on your own time or share them with your team.

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Redefining the Future of Enterprise Contact Center Solutions

Balto

According to Gartner, utilizing AI chatbots could save contact centers up to a total of $80 billion in labor costs by 2026. These inefficiencies can be a result of low agent morale, high turnover rates, agent burnout, and a lack of self-service channels. This results in happier, more loyal customers.