How Artificial Intelligence is Changing CX in the Contact Center
Fonolo
JANUARY 17, 2023
Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. Metrics like first-call resolution and average handle time have historically been used to measure agent success and by extension, customer sentiment. By 2031, the savings could grow to $240 billion.
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