Hodusoft

APRIL 17, 2024

Auto attendant, also known as Interactive Voice Responder (IVR) system is an advanced business phone system feature that automates and simplifies the incoming call process and routes the callers to the most appropriate agent or department. billion in 2026, at a compound annual growth rate (CAGR) of 7.9

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

SmartAction

MARCH 7, 2023

Right now, according to Gartner, more than 70% of business professionals regularly interact with conversational platforms. Moreover, Gartner estimates that one in 10 agent interactions will be automated by 2026, an increase from the current 1.6% rate of AI-automated interactions.

Multichannel 82

Multichannel Virtual Agent Self service Accountability 82

3CLogic

JUNE 23, 2023

When it comes to customer service and call center technology, an estimated 1.6% of agent interactions with customers today are automated using AI. But Gartner projects that that number is rapidly rising: by 2026, one in 10 agent interactions will be automated. times faster than their peers.

Customer Experience 52

Customer Experience Self service Scripts Abandon rate 52

Noble Systems

MAY 11, 2021

The Global speech recognition market is expected to see a CAGR of more than 20% through 2026. Businesses in a variety of industries rely on ASR to direct callers to the right department or person through an IVR system. Many companies, including contact centers, leverage ASR to provide advanced call routing.

Analytics 52

Analytics Interactive Voice Response Coaching Self service 52

Fonolo

FEBRUARY 2, 2023

Depending on your unique operational needs and gaps, you may use a different combination of technologies to automate your contact center. Let’s explore some of the benefits you can expect from an automated call center. And with the Great Resignation looming over the contact center world, you’ll need all the help you can get!

Call Center 140

Call Center Interactive Voice Response First call resolution Self service 140

3CLogic

APRIL 29, 2024

From leveraging advanced system management platforms, such as ServiceNow, to evaluating new contact center capabilities — organizations are eager to create strategic digital transformation plans to optimize their IT Help Desk, but they’re up against several challenges.

Interactive Voice Response 52

Interactive Voice Response Contact Center Self service Enterprise 52

NobelBiz

APRIL 11, 2023

As customer service demands continue to grow, contact centers are constantly on the lookout for innovative solutions to enhance their operations. ChatGPT, the advanced AI language model developed by OpenAI, has emerged as a promising tool for contact centers to improve customer interactions and streamline processes.

Contact Center 52

Contact Center Chatbots Contact center software Customer Support 52

3CLogic

NOVEMBER 27, 2023

of agent interactions are AI-automated, Gartner expects that number to rise to 1-in-10 by 2026 — or higher. That’s a boon for any customer or employee support team, potentially saving up to $80 billion in labor costs per year by 2026. Read on to explore the highlights and benefits for service desks like yours. While 1.6%

Customer Experience 59

Customer Experience Contact Center Self service Cloud contact 59