3CLogic

MAY 31, 2024

Voice self-service has been an integral part of contact center initiatives for years. Although the reason for using self-service options varies from use case to use case, the majority of us — customers, employees, and enterprise leaders alike — agree it's a convenient service channel.

Self service 59

Self service Enterprise Wait times Abandon rate 59

3CLogic

JUNE 23, 2023

When it comes to customer service and call center technology, an estimated 1.6% But Gartner projects that that number is rapidly rising: by 2026, one in 10 agent interactions will be automated. So what does that mean for service management leaders and customer experience professionals?

Customer Experience 52

Customer Experience Self service Scripts Abandon rate 52

Hodusoft

OCTOBER 14, 2022

trillion USD by 2026. Call queue management empowers e-commerce businesses to lower call abandonment rates while reducing the average holding time for customers. Personalize customer service experiences to make your customers feel valued. According to Statista , the e-commerce sales figure is expected to reach 8.1

Contact center software 52

Contact center software Contact Center Abandon rate CRM 52

JivoChat

MAY 13, 2021

The e-learning sector is expected to grow 8% by 2026. billion by 2026 — a CAGR of 12.3% from 2020 to 2026. It’s becoming increasingly beneficial to support customers with intelligent self-service and automated customer contact systems. The online footwear market is expected to grow to $530.3 Digital banking.

Banking 52

Banking Chatbots Self service Advertising 52