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The Manager’s Guide to Call Center Gamification

Fonolo

In the call center, it can be even more difficult due to the repetitive nature of the job (answering an endless stream of phone calls) and the metrics-based approach used in performance tracking. One strategy employed by many companies is “gamification.” What is Call Center Gamification? Surprising Statistics About Gamification.

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Sales Gamification Software: 6 Benefits + 3 Tools to Consider in 2023

JustCall

The impact of sales gamification is much lar ger than you think. Gamification is being embraced by more than 70% of organizations belonging to the Global 2000 list of companies. Gamification is known to enhance loyalty, customer engagement, and motivation. The need of the hour? Let’s get going. How does this help?

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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Customer churn is a critical metric because it is much less expensive to retain existing customers than it is to acquire new customers. Customer churn is the opposite of retention. So why should you care?