Playvox

DECEMBER 16, 2021

Is gamification the right choice for your contact center? Are your employees excited to come to work each and every morning? Employee engagement is one of the most challenging aspects to master in the contact center. Gamification is no longer a buzzword. The Psychology Behind Gamification.

Gamification 79

Gamification Contact Center Employee engagement Average Handle Time 79

Fonolo

MARCH 22, 2022

One strategy employed by many companies is “gamification.” This involves guiding, reinforcing and increasing high-value activity by capturing performance data and using that data to motivate employees. Gamification builds on the desire most people have for feedback, recognition, and achievement in a peer group.

Gamification 75

Gamification Call Center Contact Center Feedback 75

Playvox

FEBRUARY 23, 2022

Employee engagement is one of the most challenging aspects to master in the contact center. That’s why many organizations are putting increased emphasis on improving their company culture in order to improve employee morale. One proven way to motivate your team is to drive engagement with gamification.

Gamification 73

Gamification Contact Center Employee engagement Morale 73

Lumoa

FEBRUARY 9, 2023

According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. We’re moving towards a personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

JustCall

NOVEMBER 16, 2022

It is expected that by 2025, eLearning will reach $ 325 billion. Not all employees are under one roof; thus, eLearning For Call Center Agents promotes educating employees who are working from home and inculcates learning by doing. Agent-centred learning strategy All employees have unique learning needs. More To Multitask!

Call Center 52

Call Center Consulting Consulting Education 52