TechSee

JUNE 25, 2019

It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. In fact, Gartner predicts that by 2020, 85% of all customer interactions will no longer be managed by humans. Customer Identification. Biometrics. Face and voice recognition.

Technology 122

Technology Customer Service Gamification Contact Center 122

Interactions

FEBRUARY 27, 2019

However, the majority of people’s questions often fall outside of this narrow scope of options and lead to a poor customer experience, leaving your customers frustrated and unhappy. While Statista reports the global chatbot market is expected to reach $1.25 Issues like this can have some serious consequences.

Finance 48

Finance Healthcare Chatbots Education 48

REVE Chat Blog

DECEMBER 5, 2019

Some of the successful chatbot examples and case studies implemented by big brands show that customers are willing to interact with bots if done correctly. Hence following a right bot strategy and tailoring your chatbot to meet your use case plays an important role in overall customer experience.

Chatbots 70

Chatbots Real estate Healthcare Banking 70