Call Design

AUGUST 25, 2021

If you’re a manager within a sizable workforce, you’ve likely heard of gamification. This new type of technology has completely revolutionised the way training and management is conducted throughout the professional careers of your agents. The gamification industry had a US $9.1 per year until 2025.

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Gamification Employee engagement Surveys Consulting 145

Fonolo

MARCH 22, 2022

As a call center manager, the game pieces you must manoeuvre to keep your center, agents, and the overall business infrastructure at the top of their game are vast and varied. And like any good puzzle, managing a call center has a unique set of ever-evolving challenges, attrition being high on the list.

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Gamification Call Center Contact Center Feedback 75

Playvox

JANUARY 13, 2022

The market is projected to be more than $832 billion by 2025, up from an estimated $371.4 Let’s take a look at what our clients around the world, in industries ranging from financial services to online food service delivery, say are the cloud contact center best practices they’ll carry into 2022. Gamification.

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Cloud contact Best practices Contact Center Gamification 52

Playvox

FEBRUARY 23, 2022

One proven way to motivate your team is to drive engagement with gamification. Some of the reasons driving disengagement include pay, industry, management, and company culture. Today, companies worldwide are using gamification to great effect to enhance employee engagement and productivity. The Psychology Behind Gamification.

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Gamification Contact Center Employee engagement Morale 73

DMG Consulting

MARCH 11, 2021

DMG Consulting Releases 2021 – 2022 Workforce Management Product and Market Report. What: Releases 2021 – 2022 Workforce Management Product and Market Report. The migration of workers to home offices has complicated the scheduling challenge and created new issues for contact center management. When: Today, 11 March 2021.

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Consulting Consulting Marketing Management 59

JustCall

NOVEMBER 16, 2022

It is expected that by 2025, eLearning will reach $ 325 billion. eLearning training courses benefit everyone in a team – the management, supervisors, customer service representatives, WFM professionals, technical agents, employees handling calls, and staff dealing with compliance and clients. The superiors are SMEs in the real sense.

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Call Center Consulting Consulting Education 52