Contact Center Technologies 2017: find out what 23 experts say
RichCall
SEPTEMBER 13, 2017
In a world where the phone and even chat are actually escalation channels, agents start three steps back by the time they say the word, “Hello.”. According to Teresa Cottam , by 2025, three key concepts will come together to create a new customer paradigm: the demand for personalization. Ian Jacobs. digital autonomy. Darren Prine.
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