Contact Center Technologies 2017: find out what 23 experts say
RichCall
SEPTEMBER 13, 2017
The contact centre will support this by providing hints, tips, education and technical support. In a world where the phone and even chat are actually escalation channels, agents start three steps back by the time they say the word, “Hello.”. Ian Jacobs. digital autonomy. social consumption. Colin Taylor. Darren Prine.
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