JustCall

OCTOBER 16, 2023

Extended Wait Times High call volumes without a proper management system often translate to longer waiting periods for callers. Missed Calls and Opportunities Every call a business receives holds potential, whether it’s for sales, feedback, or problem resolution. Challenges of Handling High Call Volumes without IVR Automation 1.

Interactive Voice Response 52

Interactive Voice Response Management Wait times Agent burnout 52

JustCall

OCTOBER 16, 2023

Extended Wait Times High call volumes without a proper management system often translate to longer waiting periods for callers. Missed Calls and Opportunities Every call a business receives holds potential, whether it’s for sales, feedback, or problem resolution. Challenges of Handling High Call Volumes without IVR Automation 1.

Interactive Voice Response 52

Interactive Voice Response Management Wait times Agent burnout 52

TechSee

MAY 4, 2021

Economic and logistical challenges have resulted in businesses turning to the gig economy to support and scale their customer service and sales efforts while lowering their fixed costs and in-house overhead. Agent Burnout. GigCX agents benefit from managing their own schedules and working from the comfort of their homes.

Customer Service 182

Customer Service Contact Center Agent burnout Call Center 182