article thumbnail

The Gig Economy is Paving the Way for Agile Customer Service

TechSee

Economic and logistical challenges have resulted in businesses turning to the gig economy to support and scale their customer service and sales efforts while lowering their fixed costs and in-house overhead. Agent Burnout. In fact, Everest Group estimated that U.S. In fact, customer service turnover in the U.S

article thumbnail

Manage High Call Volume with Ease Using IVR Automation: A Complete Guide

JustCall

Missed Calls and Opportunities Every call a business receives holds potential, whether it’s for sales, feedback, or problem resolution. Agent Burnout Constantly juggling numerous calls without technological support is a sure recipe for overwhelming customer service agents.

article thumbnail

Manage High Call Volume with Ease Using IVR Automation: A Complete Guide

JustCall

Missed Calls and Opportunities Every call a business receives holds potential, whether it’s for sales, feedback, or problem resolution. Agent Burnout Constantly juggling numerous calls without technological support is a sure recipe for overwhelming customer service agents.