JustCall
OCTOBER 16, 2023
Extended Wait Times High call volumes without a proper management system often translate to longer waiting periods for callers. Increased Operational Costs High call volumes, when not managed efficiently, can result in the need for more human resources, escalating operational expenses.
JustCall
OCTOBER 16, 2023
Extended Wait Times High call volumes without a proper management system often translate to longer waiting periods for callers. Increased Operational Costs High call volumes, when not managed efficiently, can result in the need for more human resources, escalating operational expenses.
TechSee
MAY 4, 2021
Agent Burnout. With days filled with frustrated customers, confined to a cubicle, and often on a low pay scale, some agents will inevitably experience burnout. GigCX agents benefit from managing their own schedules and working from the comfort of their homes. In fact, customer service turnover in the U.S
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