The Gig Economy is Paving the Way for Agile Customer Service
TechSee
MAY 4, 2021
In fact, Global Workplace Analytics estimates that 25-30% of the workforce will be working from home multiple days a week by the end of 2021. Agent Burnout. With days filled with frustrated customers, confined to a cubicle, and often on a low pay scale, some agents will inevitably experience burnout.
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