The Gig Economy is Paving the Way for Agile Customer Service
TechSee
MAY 4, 2021
The Concept of GigCX: Freelance customer service agents. The use of gig workers in customer service – known as GigCX – is becoming increasingly common. GigCX works by sourcing freelance customer support agents to perform on a per-task basis. Agent Burnout. Is your organization on board?
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