2025 Agent burnout Customer Experience Management 
JustCall
OCTOBER 16, 2023
Extended Wait Times High call volumes without a proper management system often translate to longer waiting periods for callers. This doesn’t just test a customer’s patience but directly impacts their loyalty. The next time a customer asks, “What are your business hours?”
JustCall
OCTOBER 16, 2023
Extended Wait Times High call volumes without a proper management system often translate to longer waiting periods for callers. This doesn’t just test a customer’s patience but directly impacts their loyalty. The next time a customer asks, “What are your business hours?”
TechSee
MAY 4, 2021
Economic and logistical challenges have resulted in businesses turning to the gig economy to support and scale their customer service and sales efforts while lowering their fixed costs and in-house overhead. The Concept of GigCX: Freelance customer service agents. Agent Burnout. Is your organization on board?
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