TechSee

MAY 4, 2021

Economic and logistical challenges have resulted in businesses turning to the gig economy to support and scale their customer service and sales efforts while lowering their fixed costs and in-house overhead. The Concept of GigCX: Freelance customer service agents. Agent Burnout. Is your organization on board?

Customer Service 182

Customer Service Contact Center Agent burnout Call Center 182

JustCall

OCTOBER 16, 2023

Think of a burgeoning e-commerce platform: if they continually hire more agents to cope with calls rather than implement an efficient IVR, they’re not optimizing their resources, leading to inflated costs. ” This not only deflects the call but also introduces the customer to a potentially faster resolution avenue.

Interactive Voice Response 52

Interactive Voice Response Management Wait times Agent burnout 52

JustCall

OCTOBER 16, 2023

Think of a burgeoning e-commerce platform: if they continually hire more agents to cope with calls rather than implement an efficient IVR, they’re not optimizing their resources, leading to inflated costs. ” This not only deflects the call but also introduces the customer to a potentially faster resolution avenue.

Interactive Voice Response 52

Interactive Voice Response Management Wait times Agent burnout 52