Outsource Consultants

JANUARY 3, 2024

Building on these reflections, we’re also ready to detail our 2024 predictions. Let’s grade our 2023 predictions before unveiling our anticipated trends for the BPO industry in 2024. Outcome: Spot On Agent burnout was rampant in call centers throughout 2023 , with 32% of centers not actively monitoring for it.

Call Center 67

Call Center outsourcing Morale Interactive Voice Response 67

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

ViiBE Blog

JUNE 2, 2021

With more and more businesses willing to try out augmented reality technology, it is predicted that the market size of AR will reach $50B by the year 2024. Augmented reality technology has also shown to improve overall business performance when used in customer service, with a 43% increase in NPS and a 25% increase in First Call Resolution.

Sales 52

Sales Entertainment First call resolution Customer retention 52