Outsource Consultants

JANUARY 3, 2024

At Outsource Consultants, we’re committed to providing informed insights, leveraging our experience with over 500 global BPO partners across various industries. Building on these reflections, we’re also ready to detail our 2024 predictions. While South Africa remains a key player, Kenya is poised to take the lead in 2024.

Call Center 67

Call Center outsourcing Morale Interactive Voice Response 67

DMG Consulting

AUGUST 16, 2022

IVAs: Self-Service Solutions that Work. Customers prefer the expediency of self-service, but they will not sacrifice a good experience for convenience. It’s Time to Transition from IVR to IVA. Interactive voice response systems were effective for what they were intended to do in the past.

Self service 48

Self service Interactive Voice Response Virtual Agent Contact Center 48

DMG Consulting

AUGUST 3, 2020

DMG Consulting Releases 2020 – 2021 Interaction Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2020 – 2021 Interaction Analytics Product and Market Report.

Consulting 62

Consulting Consulting Analytics Marketing 62

Spearline

AUGUST 29, 2019

According to researcher Global Market Insights, the global market for AR products will surge by 80% to $165 billion by 2024. Voice-bots are evolving as the next generation IVR for customer contact routing and self-service processes. Voice biometrics may provide authentication and security.

Telecommunications 56

Telecommunications B2C voip Benchmark 56