ShepHyken

APRIL 28, 2024

Each week, I read many customer service and customer experience articles from various resources. 5 Reasons Why VIP Customers Are the Key to E-Commerce Growth by Josh Kim (Total Retail) VIP customers significantly impact a business’ bottom line, often contributing a substantial portion of total revenue.

Customer Service 176

Customer Service Advertising B2C Big data 176

Global Response

MARCH 25, 2024

Excellent customer service aims to anticipate and meet needs before customers are even aware of them. And the best way to do that is to start with a customer journey map. What is customer journey mapping? And it all starts with the customer journey map.

Journey mapping 62

Journey mapping Banking Analytics Sales 62

CSM Magazine

NOVEMBER 1, 2023

With new technologies, increased competition, and higher customer expectation, the ability to deliver exceptional CX continues to be a challenge – so sitting still isn’t an option. From personalisation to journey mapping, this panel will explore tangible ways to improve CX across the entire customer lifecycle.

Customer Experience 52

Customer Experience Journey mapping CRM Analytics 52